1. Overview
AllStar Tech Solutions ("AllStar," "we," "us," or "our") operates the website at www.allstartechsolutions.com and provides managed IT, network installation, web and software development, and AI integration services to businesses primarily in the Washington, DC metropolitan area.
This Privacy Policy applies to information we collect when you visit our website, fill out a form, contact us by phone or email, or engage us as a client. By using our website or services, you agree to the practices described here.
We are AllStar Tech Solutions LLC, a company organized under the laws of the State of Maryland.
2. Information we collect
Information you provide directly
When you contact us through our website, by email, or by phone, we collect the information you choose to share, which may include:
- Your name and the company you represent
- Your email address and phone number
- The subject of your inquiry and any details you include in messages
- If you opt in to SMS, your mobile phone number and consent record
Information from clients
When you engage us for services, we may also collect business-related information necessary to deliver those services, including network configurations, system credentials provided to us under separate agreements, business addresses, billing information, and project documentation.
Information collected automatically
When you visit our website, our hosting provider and standard server logs may automatically record:
- Your IP address and approximate location (city/region level)
- Browser type, operating system, and device characteristics
- Pages you visit, time spent, and referring URLs
- Date and time of access
This information is collected through standard server logs and helps us operate, secure, and improve the website.
3. How we use information
We use the information we collect for the following purposes:
- Responding to inquiries — to reply to your questions and provide information about our services
- Delivering services — to provide, maintain, and support the IT, development, and AI services you engage us for
- Account management — to send appointment reminders, service updates, and account-related notifications
- Improving our website — to understand how visitors use our site and to make it better
- Security — to detect, prevent, and respond to fraud, abuse, or security incidents
- Legal compliance — to comply with applicable laws, regulations, and legal processes
We do not sell your personal information. We do not use your information for advertising or marketing by third parties.
4. SMS / text messages
If you opt in to receive text messages from AllStar Tech Solutions, we will send transactional messages only — including appointment reminders, service alerts, status updates on your support requests, and account-related notifications. We do not send marketing or promotional text messages.
How you opt in
You provide express consent by checking the SMS consent box on our contact form, by responding "YES" to a confirmation message, or by providing written authorization during onboarding. SMS consent is never a condition of receiving services.
Opting out
You can stop receiving text messages from us at any time by replying STOP to any message we send. You can request help by replying HELP. For details, see our SMS Terms.
Information sharing for SMS
No mobile information collected as part of the SMS opt-in process will be shared with third parties or affiliates for marketing or promotional purposes. All categories of opt-in data and consent records are excluded from any sharing for those purposes. This restriction does not apply to information sharing with subcontractors directly supporting our SMS program (such as our messaging platform provider), which is necessary to deliver the messages you have requested.
Message and data rates may apply depending on your mobile carrier plan. Message frequency varies based on your service activity. We are not liable for delayed or undelivered messages.
7. Data retention
We retain personal information only as long as necessary for the purposes described in this policy, to comply with our legal and contractual obligations, and to resolve disputes.
- Contact form submissions — typically retained for up to 24 months unless we have an ongoing relationship with you
- Client records — retained for the duration of our service engagement and up to 7 years thereafter for accounting, tax, and legal compliance
- SMS consent records — retained as long as you remain opted in, plus a reasonable period afterward to demonstrate compliance
- Server logs — typically retained for 30–90 days for security and operational purposes
8. Security
We take reasonable administrative, technical, and physical measures to protect the information we collect, including encryption in transit (HTTPS), restricted access to client data, and standard practices for password and credential management.
That said, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, and you transmit information at your own risk. If you believe your interaction with us is no longer secure, please contact us immediately.
9. Your rights
Depending on where you live, you may have the right to:
- Access — request a copy of the personal information we hold about you
- Correct — ask us to correct inaccurate information
- Delete — ask us to delete your personal information, subject to legal exceptions
- Object or restrict — object to or restrict certain processing
- Opt out of SMS — reply
STOPto any text message at any time
Maryland and Virginia residents may have additional rights under state privacy laws (the Maryland Online Data Privacy Act and the Virginia Consumer Data Protection Act, respectively). To exercise any of these rights, contact us using the details in Section 13. We will respond within the timeframes required by applicable law.
You will not be discriminated against for exercising your privacy rights.
10. Children's privacy
Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
11. Third-party links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.
12. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated through a notice on our website or, where appropriate, by email or text. Your continued use of our website or services after a change becomes effective constitutes acceptance of the updated policy.
13. Contact us
If you have questions about this Privacy Policy or want to exercise any of the rights described above, contact us: